Week 15 Reading Reflection

What surprised me the most in the reading was how the customer base for the company has been tripling each year.  That is very impressive.

The connection between microfinance and poverty was confusing to me.  I do not see how microfinance is a solution to poverty.  I view it as a way to fund smaller companies.

I would ask the author what the next step for SKS is?  The company has grown so much.  I am curious to see what he will do next.  I would also ask the author if customer loyalty is crucial.  I wonder if there are other things that can make up for a lack of customer loyalty. 

I did not disagree with anything the author mentioned in this reading.